David Minnich
Senior Service Desk Representative at Southwest Airlines
Based in Miami, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Miami
Industry
Airlines and Aviation
Company size
40K
Contact information
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d•••••••@southwest.com
Phone
5 credits+1 ••• •••• ••••
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Background
About David Minnich
Analytical, results- and detail-oriented Computer Technician with extensive experience supporting travel agencies using a specialized global travel distribution system. Reputation for finding and creating efficiencies and delivering practical solutions on time with solid understanding of customer requirements. Excellent communication and problem solving skills. Strengths include technical knowledge, customer focus and problem solving abilities. Specialties: 15+ years experience in IT in the travel industry. Experienced in Windows XP, 7 and Windows Server 2008, Microsoft Outlook 2010, Microsoft Excel 2010, Microsoft Word 2010 and most popular firewall and antivirus software. Proficient in installation and support of computers and peripherals. Functional knowledge of LAN/WAN connectivity. Excellent written and verbal skills. Troubleshooter and problem solver. Focus on customer satisfaction. MCITP Enterprise Administrator HDI Support Center Analyst
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