David Moon

Background

About David Moon

Customer Experience leadership. I have led global teams spanning the customer lifecycle from Pre-Sales to Implementation (Professional Services), Customer Success, and strategy consulting. My teams become Chief Evangelists-they help companies increase sales through identifying deep customer pain points and providing strategy and software solutions with rigorous ROI. They drive enterprise sales and client success to increase long-term retention of clients. Established record of uniquely bridging the technical and analytical with the human element to drive business strategy, sales, marketing, and product development. Examples of achievement areas include: • Leadership: Spanning multiple SaaS industries (Pre- and Post-Sales), and leading a consulting firm through crisis management and client expansion, resulting in five consecutive years of profitability • Adaptability: Achieved success in multiple functional disciplines including strategy, marketing, and engineering spanning a wide range of industries including technology, private equity, automotive, aerospace, and telecommunications • Proven results: Established track record of managing and executing over one hundred consulting engagements to senior clients at Fortune 500 companies – all on-schedule and within-budget • Community and service: Currently serving on multiple boards, including a local community ministry as well as a national outdoor adventure and mentorship non-profit organization that serves underprivileged youth Areas of Expertise: • Go-to-Market Strategy • Client Success • Professional Services • Brand Identity and Development • eCommerce • Campaign Support • Commercial Due Diligence • Partnership Development