David Muller

Background

About David Muller

My personal work experience has changed twice : First as a Hairdresser & manager in the world of Fashion with Toni & Guy, where I learned how provide amazing customer experience and providing onboarding training and professional lessons at Toni & Guy Academy. In 2010, my curiosity and my passion for Technology naturally lead me to Apple, where I quickly evolved to a role of IT support, looking after tech-park at Opéra flagship location. During that period, I also support as a mentor all over Europe whenever a new location got launched. Still within Apple, my role continued evolving, when I moved to Apple Champs-Elysées latest flagship as a Technology and Merchandising Pro managing an IT team looking after all type of Technology in store Hardware and Software. Most of my daily work flow in this position is related to information technology, its implementation, its day-to-day management, it's troubleshooting as well as its problem solving and improvement. These years at Apple gave the opportunity to develop many skill used in the IT Fleet deployment and management Product and project management (Org local tech and deploy of new products lunch, introducing new tech and network upgrade) Troubleshooting skills (Hardware, software and network) Ticketing management (Open, follow up and close) Competency acquired : Action oriented Drive for result Team Work collaborates Fast learner Manages complexity Situational adaptability Planification and coordination Role:* Provide daily hardware and software support for our employees * Deploy laptops as part of onboarding * Handle general ticketing, account management, and problem escalation * Maintain hardware inventory * Support all onsite Information Technology * Organize the deployment of all in store devices or Demo products * Lead and mentor