David Owens
Director of Strategic Content Development at Blackbaud
Based in Charleston, United States
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Seniority
Other
Department
Other
Location
Charleston
Industry
Software Development
Company size
3.2K
Contact information
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d•••••••@blackbaud.com
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Background
About David Owens
Strong advocate for the information experience for all levels of users in cloud based software. Work to establish a culture of innovation within technical communication, creating user assistance that focuses on the role of content in the overall user experience, sometimes blurs the line between techcomm and marcomm, and blends traditional and non-traditional formats and tools. Areas of focus include UX writing, in-product assistance, optimizing content for GenAI consumption, the developer experience, and measuring the content experience through various tools including Mixpanel and Google Analytics.
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