David Potvin

Background

About David Potvin

Delivery Project Design & Delivery Leader 10/2012 – December 2015 Accountable for the planning, delivery and successful measurement of project providing a best in class client experience with Bell Canada, helping identify process improvement opportunities using key analytics. Partner Performance Analytics Specialist 04/2011 – 10/2012 Contractual global performance analyst ranking Bell Canada external partners. Managing contractual performance based on KPIs performance and financial direct and indirect impacts supporting call placement strategy and contractual price modelling. PEAK Performance Manager 09/2010 – 04/2011 Develop Analytics to advance agents’ performance. Coordinate target settings process of Call Centers, and analyze KPIs variations. Provide insights and analyses on customer’s satisfaction with the use of advanced analytics of customers’ surveys Partner Performance Analyst – Partnership Management – 07/2006 – 09/2010 Business partnership manager supporting and providing performance analysis of key performance indicators on multiple Bell residential segments ensuring to provide recommendations on lethargic points and corrective measures. My mandate also got me involved in every sales activities of BellTV managing 22 subject matter experts located in 5 different countries promoting positive behaviour in following and exceeding sales performance target.