David Raftis

Background

About David Raftis

Skills • Software break/fix, installation, upgrades, configuration, security updates and virus remediation • Hardware break/fix, installation, moves, upgrades, asset tracking, and repairs • Microsoft Operating System (Windows XP/7/10) support, imaging, configuration, and optimization • Scripting and web site maintenance using PowerShell, HTML, CSS, JavaScript • Patch installation, PC and User Active Directory account maintenance • Printing issues, maintenance, paper jams, consumables, and scheduled vendor calls • Wired, Wireless, VoIP, and VPN network configuration and troubleshooting connectivity • Resolve issues with desktops, laptops, phones, PDAs, printers, fax machines, MFDs, and scanners • User computer training • Ticket update status includes Asset Management, Change Management, and Problem Management Applications and Platforms • Operating Systems: Windows (and older) Workstation/Server/Professional/Advanced Server • Network environments: OS/2, UNIX, and Microsoft Windows, Ethernet, Wireless, Active Directory, TCP/IP, FTP, TELNET, ODBC, file and printer sharing, Cisco hardware, VoIP, VPN • Microsoft products (all versions): Office, Project, Internet Explorer, Outlook, Visio, and Mobile Center • Application support including connectivity, web browser, diagnostic, business and engineering applications • Imaging tools used: Windows PE, SCCM, ImageX, Dell Kace tools, and Norton Ghost • Desktop/Laptop Hardware support: Dell, Hewlett-Packard, Lenovo, and IBM • Anti-Virus software supported include Trend Micro, McAfee, Norton, Microsoft Forefront, and AVG • Used ticket tracking systems Cisco Extension Mobility Prowatch / Unified CM, IBM ManageNow, HP OpenView, CA Service Desk, and BMC Remedy