David Rau
Short-term Planning Analyst at Grainger
Based in Phoenix, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Phoenix
Industry
Retail Office Equipment
Company size
22K
Contact information
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d•••••••@bit.ly
Phone
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Background
About David Rau
Workforce analyst with 11+ years of experience, supporting a multi-site 24x7x365 inbound contact center environment. Have supported real-time workforce activities to determine appropriate staffing levels and ensure contractual service levels are met, while ensuring the efficient use of staff. Have more than a decade of customer service experience, combined, across multiple environments. Successfully communicating with internal and external clients via telephone, online chats, email, or in person to disseminate information. I am a self-starter and can work well alone, but I’m at my best collaborating with others. Colleagues know me as a person who can be trusted to adapt to and accomplish ever changing business needs. “Success is never final; failure is never fatal; the only thing that counts is courage.” - Winston Churchill
Decision-makers
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