David Reece

Background

About David Reece

I am confident, agile thinking and professional when it comes to delivering customer projects and solutions. I am also a highly motivated individual who enjoys working both within a team environment and independently. I have a strong knowledge in all Microsoft products and more recently Telstra Calling for Office 365 and Modern desktop applications. My key skills are an ability to adapt to all situations and learning new skills quickly and effectively to get the job done, concentrating and focusing on all key project deliverables. I have strong communication skills which assist me with customers on all levels from users to senior management. As an individual I am trustworthy, enthusiastic and self-motivated towards the goals I set myself and pride myself on being organised and punctual in order to build long-term customer relationships. Due to the types of customer service roles I have held previously, I am also used to working efficiently in stressful environments and under pressure. Experience: Bsc Computing - learning and using multiple programs and languages (please see my specialties). Software Testing - testing and running of scripts and dealing with the programming team. Claims Technician - dealing with customers, clients and gaining valuable customer service experience. Specialties: Industry Skills: Citrix, PowerShell, Office 365, SCCM, Watchguard, MailGuard, Azure, AWS, Kaseya, ConnectWise, ScienceLogic, Microsoft Server 2003/2008, Skype for Business (Microsoft Lync/communicator), NetApp, Cisco, Windows 10,7,XP, etc, Mac OS X, Active Directory, VMware, Avaya One-X Communicator, Avaya System & Network Manager, ServiceNow, SAP, iOS & Android, Microsoft, SharePoint, Google Applications, Microsoft Word, Excel and PowerPoint. I.T Skills and software used during my time at University: MySQL, Oracle, Encase, Forensic ToolKit, C Programming, Java, HTML, and Microsoft Access, Adobe Flash, Photoshop, Camtasia