David Richards

Background

About David Richards

A technical service professional with over 25 years experience. I have grown the technical service capacity of In Vitro Technologies from 2 to 7 staff delivering service contracts of $1.5M per annum. I am backed by extensive experience in installing, servicing and conducting preventative maintenance of highly specialised and automated medical, scientific and clinical diagnostics equipment. I have the demonstrated ability to recruit, lead and manage a highly skilled team with appropriate qualifications, licences and technical knowledge. I enjoy valued, productive working relationships with customers, colleagues, vendors and staff. • High level technical and product knowledge of medical automated processing equipment. • Strong interpersonal communication skills and an ability to develop positive customer relationships and outcomes, built on open and honest communication and a solid track record in service delivery. • Proven experience in technical service team expansion and development through recruitment, training, effective leadership and management. • Ability to identify skills/product knowledge gaps within the team and take appropriate recruitment/training initiatives. • Continually and actively pursuing better customer outcomes through building and maintaining effective relationships with internal sales departments supporting business development. • Demonstrated corporate performance and financial skills, including attracting and retaining new business, controlling budgets effectively and meeting company targets.