David Taylor
Deputy Head of Registration & Customer Services at General Pharmaceutical Council Gphc
Based in Partridge Green, United Kingdom
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Seniority
Manager
Department
Public Administration & Safety
Location
Partridge Green
Industry
Public Safety
Company size
857
Contact information
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d•••••••@pharmacyregulation.org
Phone
5 credits+44 ••• •••• ••••
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Background
About David Taylor
An Accomplished Customer Services & Contact Centre Professional, Lean Six Sigma Black Belt & Prince 2 Qualified Project Manager with Extensive Operational Management Experience A flexible & proactive decision maker, with excellent communication skills & the ability to develop & motivate others. An excellent organiser & enthusiastic team player, used to working under pressure to tight deadlines & within budgetary constraints, making the most efficient & effective use of resources. Extensive experience in training, change management & in achieving service standards. Specific knowledge & experience of:* Staff & Operational Management Techniques, with experience of managing; Teams of up to 20 Professional Trainers & Project Specialists. Call Centre & Back Office Departments of up to 125 staff.* Project Management (Prince 2 Registered Practitioner).* Process Management (Lean Six Sigma Black Belt).* Call Centre Management & Dialler Technology.* Management of Outsourced Contracts.* Back Office Operations.* Training.* Mortgage Underwriting, Audit & Risk Management.* Debt Collection & Recovery.* Public Sector Tenders
Decision-makers
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