David Tom

Background

About David Tom

Results-driven IT professional with 4 years of education, scripting, and customer-facing IT experience across higher education and MSP environments. Expert at triaging and resolving complex endpoints, network, and cloud issues while maintaining >99% CSAT and strict SLA compliance. I thrive where budgets are tight, technology is shifting, and information is imperfect. My career and EMT experience have shaped resilience, ownership, empathy, and reliable execution under pressure. What I bring to teams: • Service Mindset + Execution → Meeting people where they are, clarifying problems, and following through. • Structured Problem-Solving → Breaking down complex issues, documenting fixes, and making solutions repeatable. • Calm Under Pressure → From 911 calls to campus-wide incidents, I prioritize, communicate, and deliver. Selected Impact: • Automated Intune migrations across devices, saving thousands of staff hours. • Standardized cross-platform post-imaging checks (Windows, Linux, macOS), reducing errors and manual work. • Partnered with cross-functional teams and vendors to deploy and standardize printers across an entire college district. I value environments that measure impact by how reliably we help others succeed.