David Velasco

Background

About David Velasco

Customer-focused, analytical, and outgoing professional accomplished in management, new hire interviewing, functional training as well as employee development. Adept in facilitation, skills practice, instructions, and classroom management. Provided learners with information, tools, and support throughout their careers. Excellent collaborative communicator with the ability to connect to and persuade diverse audiences. Skilled in cultivating positive relations with all levels of management, staff, customers, and peers. NOTABLE ACHIEVEMENT Collaborated with leadership to assess training aligned with employee development needs, providing the best support to the site, avoiding unnecessary training, and increasing productivity. Evaluated trainers and program effectiveness by analyzing survey results, making improvement recommendations, and taking appropriate action to address concerns. Managed training logistics including scheduling training space and communication with learners leading up to and during the training period maximizing training productivity. Created training to teach industry and customer service verbiage in both English and Spanish, preparing employees for vernacular used by customers of different Spanish-speaking countries. SPECIALTIES Employee Development | Interview and hiring | Training | Classroom Management | Leadership | Policy & Procedures | Satisfaction Evaluations | On-Boarding | Peer Training | Logistics | Bi-Lingual Communications | Staffing | MS Office (Word, Excel, Outlook, PowerPoint)| English | Spanish