David Webb

Background

About David Webb

One of the UK's most trusted and highly regarded automotive L&D, CX and Sales Performance experts. I help automotive brands and dealer groups create outstanding customer experiences, transform performance culture, and develop world-class teams. With more than 20 years leading training academies and driving CX, sales, recruitment and leadership strategies across volume, premium and ultra-luxury brands, I bring extensive knowledge of the industry and a deep understanding of what it takes to thrive in a fast-changing automotive retail landscape. From designing nationally adopted sales processes and CX frameworks to building digital learning ecosystems and leadership development pipelines, I've helped organisations deliver measurable performance gains. My approach? bold, creative, people-first and customer centric. I set high standards and challenge the status quo, coaching with empathy and training with passion and energy. Colloborating with stake-holders and at board level to shape sustainable strategies that deliver bottom-line results. Delivering on the values of the companies I work for, and for the many brands I have represented, from Ford, Mazda, Audi, Volvo, FCA, JLR, MG, Mercedes-Benz, Porsche, Bently, Aston Martin and many more. My prossional life is focussed on helping colleagues at every level realise their potential and succeed. Driving sales conversion, exceeding customer expectations, increasing customer satisfaction and retention, building trust and business reputation. The key for me and the academy teams I have led is simple, provide exceptional colleague experiences and world-class customer experiences. Let's connect if you want to talk people, performance, customer experience, or create a learning culture that inspires your teams, wow's your customers and is the envy of your competitors. Thousands of reviews available. Frequently reviewed as "The best training I have ever experienced" Maintained delivery of a consistent 5 Star delegate experience across decades of work