David Yap

Background

About David Yap

A qualified hotel administrator that was professionally trained & developed from the room division and emerged into a general management capacity. In-depth experience from Choice, Ascott, IHG, Millennium & Copthorne, Westin, and Marco Polo. Hands-on quality was driven in pre-opening & post-opening operations in the midscale, upscale, luxury hotels & resorts, and residences within Southeast Asia and East Asia. A people-oriented team leader who upheld and delivered the brand vision and mission. Proven strength in business development, sales & marketing, and food & beverage. The focus is on employee experience, customer service quality, guest experience, revenue optimization, optimal cost controls, and bottom-line results. Transformed the vision into reality, drove sales growth for the rooms, and food & beverage profitability. Elevates employee satisfaction and dedication to continuous improvement in customer satisfaction and achieving positive financial returns.