Davide Barone

Background

About Davide Barone

Assess infrastructure on a regular basis to ensure it continues to meet necessary demands Manage daily operations of the IT department Coordinate the needs of in-house IT experts and remote employees, vendors and contractors Protect customer data from outside infiltration through encryption, secure data storage and other necessary means Assist with the installation of new hardware and software and help train employees on its use Manage and oversee departmental quotas Offer suggestions for possible upgrades and changes within the IT department • Provide hardware / software / network problem diagnosis • Route problems to internal I.M. support staff • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution • Administer and provide User Access and Exit controls • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's • Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities Technical trainer/Help desk floor support / Advanced troubleshooting O.S.(client/server) xp/vista/7/8/10 - Windows OS server 2008/2012 Active Directory policies and administration MS Windows (8/7/10) and Ms Office (2013/2016/365) advanced troubleshooting MDM devices troubleshooting ( IOS/Android) Networking intermediate skills ( switch, router, tcp/ip protocol, firewall, NAS) Maintenance hardware/software Remote control software : netop remote control/pc anywhere/bomgar/windows remote control VPN advanced troubleshooting. Cisco VPN, MDM, MS Intune