Davyn A. Cunha

Background

About Davyn A. Cunha

Team Leadership - Project/Program Management - Quality Improvement - Driving quality improvements while fostering customer-first business cultures - Results-driven manager with a wealth of experience and proven accomplishments in implementing initiatives to enhance customer satisfaction to drive sales growth. Take-charge leader with recognized passion for excellence. Respected, hands-on manager who sets high expectations. Skilled coach and mentor who gets the most out of staff. Key Deliverables- Leading teams, effectively engaging and motivating staff members to achieve outstanding results - Building positive work environments that foster excellence by valuing employee contributions - Implementing projects and programs to improve customer interactions and enhance customer experience - Instilling best customer service practices in staff members through effective coaching and mentoring Professional Experience- Drive initiatives to upgrade quality and service performance, brought new levels of professionalism to customer care, increased client satisfaction, grew sales, and improved client retention. Specialties- Quality Assurance Performance - People Management - Business Continuity - Client/Customer Resolution - Internal/External Communication - Project Management - Program Management