Dawn Bell
Workforce Administator at Charter Communications
Based in Cary, United States
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Seniority
Staff
Department
Human Resources
Location
Cary
Industry
Telecommunications
Company size
34K
Contact information
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d•••••••@spectrum.com
Phone
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Background
About Dawn Bell
Project manager for implementation of a call center help desk. Going from zero experience to a live functioning help desk in just over 6 weeks. incentive programs to improve quality and boost moral for employees. • Seventeen years of experience in diverse and progressively challenging positions. • Recommended and implemented operational improvements that resulted in reducing overtime and employee headcount by 50%. • Provide corporate level account management to premier merchant accounts. • Manage both internal and external partners to achieve client initiatives. • Reputation for diligence, follow-through and dedication to quality outcomes and satisfied customers. • Identified and recommended processing improvements and operational efficiencies designed to improve overall service levels, communication, lower processing expense, and/or improve reliability. Specialties: M/S Word, Windows 95/98, Windows NT, Windows XP, Excel, PowerPoint, Lotus Notes 4.6, Telnet, Outlook Access, NICE, AVAYA, FMLA, PeopleSoft, PowerWay, Beeline, Dataworks, and ORACLE.
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