Dawn Coles
Cybersecurity Services-senior Customer Success Manager, Enterprise at Evolve Security
Based in United States
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Seniority
Other
Department
Other
Location
United States
Industry
Computer and Network Security
Company size
69
Contact information
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d•••••••@evolvesecurity.com
Phone
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Background
About Dawn Coles
Cybersecurity Services / Customer Success Manager with experience in SaaS, Cybersecurity, Finance, and Professional Services * Manage enterprise clients with exceeding $100M in revenue.* Drove $3.5M+ in annual renewals with 90% client retention while expanding accounts through upsells and cross-sells * Built strong C-suite and executive-level relationships while collaborating across internal teams to deliver consistent value * Experienced in guiding clients on compliance frameworks, adoption of complex solutions, and delivering data-driven insights * Achieved 25% increase in client satisfaction and 20% reduction in churn through strategic onboarding and engagement programs
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