Dawn Cook

Background

About Dawn Cook

We all come in contact with hundreds of companies a day. Usually in the form of a billboard, face-to-face interaction, an online advertisement or a voice over the radio. We are repeatedly told how a company can meet “our needs”, but are they truly? Have you ever completed a transaction and just said to yourself, “Wow, that just made my life simpler or my day better. They really care about their customers.” I ask, because I’m afraid that most transactions don’t end on such a positive note. Many companies see their customers as “just another transaction”. This is where Dawn stands out. The mission of CallDawn.co, First Call Answering Service and The Efficiency Expert is to serve clients FIRST. When you work with Dawn, she works for you and for your customers. She genuinely wants to see your business grow and benefit by partnering with CallDawn.co. Dedicated to increasing your bottom line and simplifying your daily operations, backed up with the analytics that outline immediate improvement in your processes, Dawn is here to help. Just call Dawn Competition often carries a negative connotation along with a dog eat dog mentality. To the contrary, Dawn harnessed the mindset of iron sharpens iron when she founded The Efficiency Expert for the answering service industry. The Efficiency Expert was created in response to the inquiring professionals seeking expertise in the area of answering service management. Management doesn’t end with people, that’s only the start. Dawn dives deep into how to better manage call times, increase profit and decrease their payroll, all while making it manageable and pain-free! Her willingness to strengthen her competitors has been awarded with the “Learning by Association Award” in 2010 from ATSI.org, as well as receives stellar recommendations from her colleagues. It is possible for a call center to be more than a talking headset and The Efficiency Expert makes that a reality with the approach that a profitable competitor is a better competitor.