Dawn Cranmer
Operations & Systems Lead at Ala Insurance
Based in Malton, United Kingdom
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Seniority
Manager
Department
Other
Location
Malton
Industry
Insurance
Company size
15
Contact information
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d•••••••@ala.co.uk
Phone
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Background
About Dawn Cranmer
Operations & Systems Lead with a background in customer support, office management, and internal systems coordination. Over 13 years at ALA Insurance, progressing from front-line support through to Office Manager and now taking the lead on implementing the company’s new back-office platform.Bringing over 36 years of customer support experience, I combine deep frontline knowledge with a practical, solution-focused approach to internal operations. I work closely with developers, IT providers, and colleagues across the business to keep systems running effectively and to ensure day-to-day operations are well supported.Skilled in systems administration, payment gateway oversight (including PayPal, Barclaycard and Braintree), provider reporting, equipment setup, and documentation management. I also support onboarding by arranging access and setup for new team members.Currently involved in the rollout of Microsoft SharePoint and the Halo Service Desk to improve file accessibility and internal support processes.
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