Dawn Forrest

Background

About Dawn Forrest

Goal: I want to make your technical documentation accurate, concise, and easy to use. Technical writer with more than twenty years of experience writing policies and procedures, user manuals, online help, and quick reference cards. Primary experience includes documenting networks; mobile applications; financial and supply chain applications; help desk policies and procedures for a technical call center; designing and developing online help systems for retail, medical, and credit risk management applications and developing courseware materials for client/server classes and medical instruments. I excel in collaborating with SMEs, Developers, Quality Assurance teams, and Project Managers. Specialties: writing user guides, system administration guides, installation manuals, API reference manuals, and programming guides; designing and writing online help; creating Adobe® FrameMaker® templates; mentoring/training entry-level technical writer; writing for localization standards, and documenting mobile applications Software Specialties: Adobe® FrameMaker®, Acrobat, RoboHelp, and Visio; Microsoft Word®, Excel, PowerPoint; TechSmith SnagIt Methodologies: Agile Software Development; Information Mapping, Sarbanes-Oxley (SOX) compliance, Joint Application Development (JAD), and Industries: Telecommunications, healthcare, health insurance processing; medical devices; mobile applications; supply chain and warehouse management; credit card processing and risk management; retail; expense reporting; banking including mortgage processing and other loan types; gas and oil