Dawn Kojac

Background

About Dawn Kojac

Hiring Implemented hiring criteria process for recruiting, on-boarding, and mentoring of employees. Worked on matrixes determining background, requirements and parameters for criminal records; maintained FCRA/ Federal compliance regulations. Criminal records subject matter expert (SME)- handled escalated issues. Process improvement specialist –trained new hires. Customer Service Created and directed process for expediting calls and directing to appropriate department. Awards include: o USIS - going above and beyond with clients and identifying discrepancies in data reporting. o Customer Service with Integrity - 2 years in a row for accurate e-mails that didn’t cause escalations and excellent attendance o Rapid Rabbit (4 times)- maintaining a 95% accuracy rating or higher based on speed and accuracy. Administration Saved processing speed of edits from 85 to 42/hour. Streamlined process -saved Saved $1 million by creating/implementing anti-crash system. Saved -assured integrity of data process; created reports to monitor communication to prevent crashes. Developed regular team reviews to improve processes, document changes, and instruct. Specialties: Recruiting, Background Screening, Customer Service, Marketing Computer Microsoft Word, Excel, Access, Outlook, PowerPoint, Publisher, Project Management, Picture Manager SharePoint, Salesforce, Adobe, Jaws, Duxbury, HTML, Tenant Pro, QuickBooks Pro, Proprietary software, multiple search engines.