Dawn Sattersten

Background

About Dawn Sattersten

Summary of Qualifications • 39+ years of experience in insurance home office operations. • Highly experienced Manager focused in day-to-day processes for Marketing & Sales, Policy Owner Service, Licensing & Contracting, Commissions, Supply & Fulfillment and Call Center operations. • Results driven leader in process and continuous improvements as a project manager for 24+ years • Extensive skills in team and consensus building with exceptional results at all levels of the organization, including Business Owners, Senior Leadership and Executive Steering Committees. • Large dollar and large scale project management experience * Experienced Project Manager with proven results implementing department and company strategies within scope, timeline and budgets. Key Skills • Operations, Project & Change Management o Budgets, Timeline, Business Requirements, SOW, White Papers and Business Case Development, Resource Planning, Risk Mitigation (PMBOK methodology) • Strategic Direction and Goal Setting • Workflow analysis and process/continuous improvement identity Top Accomplishments • Legal consolidation of five entities working with State DOIs and cross-site executives. • Reduced agent appointments by 100k+ with realized annual savings of $2 mil in 6-months • Implemented Just In Time Appointment process, realized $600K+ annual savings • Project SME lead for business requirements, gaps and risks for 5 business entities merging L&C into a new system * Project Manager for launching the first paperless/workflow environments for 3 main operations teams -Claims, Policy Owner Services, New Business & Underwriting and creation of a Document Management Center * Project Manager overseeing an ongoing initiative which launched the company's first venture using AI to machine read and automate claim creation and adjudication. Saving a combined average of over 700 man hours per month.* Project Management of new and revised product launches * Acting as one of five company 'Champions' in driving the shift to a culture of Accountability throughout the entire organization. Trained as an Accountability Training Facilitator by the Partners In Leadership Group.