Dawn Wallace

Background

About Dawn Wallace

I'm a curious problem-solver with a passion for learning and sharing knowledge. A true jack-of-all-trades, I thrive on diving into new challenges, picking up skills quickly, and turning hands-on experience into practical solutions. Whether it’s improving workflows or streamlining processes, I love finding smarter, more efficient ways to get things done—and helping others do the same. As a Senior Implementation Manager with over 10 years of experience, I have a proven track record of driving successful product implementations and leading cross-functional teams to achieve exceptional outcomes. I specialize in executing comprehensive project plans, mitigating potential risks, and ensuring smooth client onboarding, with a strong focus on the client experience. I have successfully streamlined operations by 49% through process and technology enhancements, delivering significant cost savings while managing a 14% increase in product implementation volume. My expertise also includes outsourcing routine tasks to external teams, optimizing internal resources, and implementing automation to reduce manual effort and improve efficiency. A key part of my success has been leading a high-performing team of 16 members, where I implemented cross-training initiatives to foster collaboration and versatility. I consistently maintained a 2-day SLA for product go-lives across multiple products, ensuring timely project delivery, and have driven a 7.48% growth in Internet-Listing Service (ILS), contributing to the overall success of the organization. I am also dedicated to creating and delivering effective training programs for both end-users and internal teams, while fostering strong relationships with vendors. My focus on quality standards throughout the implementation process has consistently led to high-quality results and improved operational efficiency. If you're looking for a leader who can drive successful implementation projects while ensuring top-notch quality and leveraging technology to meet business needs, let's connect!