Dawna Smith

Background

About Dawna Smith

I am a Human Resources and Business Administration Professional with over a decade of experience leading people, processes, and performance across HR, customer service, and business operations. My career has been defined by building systems from the ground up, streamlining workflows, and creating positive experiences for both employees and customers that drive measurable results. In my role as HR Director, I designed and implemented an ATS, built HR policies, and led full-cycle recruitment with an 85% retention rate for interns. In retail management at Walmart, I increased team productivity by 15% year-over-year, achieved 0% shrink during annual inventory audits, and ensured 98% on-time order accuracy for online fulfillment. At Goodwill, I supervised daily operations and improved merchandising accuracy by 30%, while maintaining strong employee relations and customer satisfaction. I hold certifications in HR Management, Change Management, Remote Leadership, and AI Business Tools (including ChatGPT, Jasper, MidJourney, and DALL·E), as well as InstaDoodle, which enable me to integrate innovation with traditional business leadership. I thrive in environments that require both strategic thinking and hands-on execution, whether that’s in HR leadership, business operations, or customer experience management. Above all, I am passionate about aligning people and processes with organizational goals — building workplaces where both employees and customers feel valued.