Dayana Popova

Background

About Dayana Popova

I’m a dedicated Tech Engineer with a strong background in troubleshooting, secure system development, and software problem-solving. My expertise spans complex technical domains including data entry and management, DCR, account and access management, regulatory compliance, cloud infrastructure, and the integration of automation and AI tools. Certified in CompTIA IT Fundamentals, I also bring hands-on experience in hardware support—enabling me to provide end-to-end assistance across a wide range of IT needs. Whether resolving intricate software issues, streamlining operational workflows, or strengthening system security, I focus on delivering efficient, reliable, and scalable solutions. With practical experience using tools such as JIRA, Zendesk, and ServiceNow, I approach every challenge with a problem-solving mindset—offering responsive remote support, in-depth technical analysis, and process optimization aligned with organizational goals. I have also translated a variety of texts across educational, historical, and business domains. Worked with content in Romanian, Bulgarian, and English, ensuring accuracy, cultural relevance, and appropriate tone for target audiences. Specialized in written translations, including historical articles, marketing materials, and formal documents. Ensured linguistic consistency, terminology research, and proofreading for high-quality results.