Daysha Rupp

Background

About Daysha Rupp

I have always had the desire and drive to help people. My passion is watching companies and individual succeed. I enjoy diving into customer problems and finding the best, cost efficient solution for the company/consumer. Since my first job as a dance teacher, to my current position as the Client Services Manager. I currently manage a team of 8 amazing team members that conduct advertising, marketing, leasing, and compliance responsibilities within a property management company that managers over 2500 doors. I am the head of client acquisition management and business development within the company. Actively listening and reacting to consumer problems is a strong skill I have developed over the years. I have helped identify, design, create, and executed many process, systems, and projects during my current position. My successes include… - Business Structure for Leadership Team (design a process that ensures the company’s success in a structure for higher management positions)- Business Development Growth Plan (designed to grow into a new market)- Leadership Development Manual (designed for team members to show their desire to grow thin the company)- Create and execute 12 Step Marketing Plan - Onboarding Training Process (give managers a tool to successfully train a team member to be successful)- Internship Development Program (apply a program to ensure the growth of a college student in skills and real world experience)- Vendor Appreciation - New Owner Training Process (training a team member to successfully give solutions, process, and close an owner prospect)- Increase Client Services Scorecard Percentage & Create Key Terms (increase phone answering percentage to increase the helpfulness and happiness of our clients)- Client Experience Team Training (a tool to help managers train team members on their so customer service skills to deescalate situations)- Competitor Analysis - Rebranding 5 Step Plan - Identify weaknesses in SEO. Research and select resource to improve rankings on Google- Elevate Customer Service Procedures and Tools - Move-In Video