Deah Blanc
Customer Service Representative at Fedica
Based in Smiths Falls, Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Smiths Falls
Industry
Technology; Information and Internet
Company size
6
Contact information
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d•••••••@fedica.com
Phone
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Background
About Deah Blanc
With over 20 years of experience in IT and customer service. As a supervisor I oversee the success and development of two customer service teams, ensuring they deliver exceptional service and achieve their goals and KPIs. I am passionate about coaching and mentoring my team members, providing them with constructive feedback, training, and troubleshooting support. I also manage customer escalations and resolve issues effectively. I have strong technical and quality assurance skills, and I use data analysis, reporting, and process improvement tools to optimize team performance and customer satisfaction. I collaborate with internal and external stakeholders to align customer service with business objectives and client expectations.
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