Dean Jagger

Background

About Dean Jagger

I am an IT Support and Operations Specialist with over nine years of experience delivering efficient technical solutions and exceptional customer service within fast-paced environments, including Apple. I specialise in diagnosing and resolving complex hardware and software issues across macOS, iOS, and enterprise systems, ensuring minimal downtime and maximised productivity for users. Throughout my career, I have: • Provided support for more than devices, achieving customer satisfaction scores over 90% • Mentored teams to enhance troubleshooting accuracy and service standards • Streamlined inventory and operational workflows, improving fulfilment efficiency by 15% • Delivered business-focused solutions using MDM tools like Jamf Pro, aligning technology with operational needs I hold certifications including Jamf Certified Associate, Google IT Support, and Apple Certified Technician, underpinned by strong communication skills and a passion for making technology simple and accessible for everyone. I thrive in environments where I can solve problems efficiently, support people with empathy, and continuously improve processes. Let’s connect if you’re looking for someone who combines technical expertise with outstanding customer service to drive operational success.