Dean Oestman

Background

About Dean Oestman

As an experienced I.T. technician, I have gained skills in several areas. End user support, running network cables, and supporting/configuring the VoIP and mobile phones were also some of my favorite responsibilities. I am used to providing any responsive support at any hour or day. I have managed several projects involving outside vendors in which I worked closely with them and with my skills and experience, I believe I can hit the ground running and contribute immediately. Following are a few highlights: • Exceptional Helpdesk support to over 250 satisfied users utilizing a ticket system that also encompassed device inventory and a knowledge base. o 90% of the time, I was the technician that that would set up and train the new user on the proper use of the I.T. tools provided. o I was employed at Jetway for 30+ years and developed lasting relationships because I enjoyed serving the people I worked with. • As the I.T. Security officer I created, modified, and documented user accounts to exceed corporate and SOX audit requirements with a record of 0% noted issues for over 15 years. o Continuously performed audits of user’s PC, servers, and other devices to assure compliance of appropriate use. This often required actions of tact and confidentiality. • Supported the analog phone system and then converted over 300 desktop phones and devices to VoIP with continuous maintenance and upgrades. o Assigned and removed devices as needed. Updated firmware and name changes as required. o Managed 175 mobile devices by continually searching for the best voice/data plan. Also secured them with a Mobile Device Manager. • Extensive networking capabilities including installation of wireless, fiber, and copper which also required upgrades and troubleshooting for maximum performance.