Dean Puffer

Background

About Dean Puffer

A resourceful, innovative and enthusiastic leader with extensive experience in leading teams and customer experience. Results-oriented with a strong work ethic combined with excellent leadership skills; effectively communicates direction, commits people to action, conveys complex information in easily understood formats. Customer focused approach that develops a customer loyalty culture while delivering outstanding results. Core Skills: Program Development, Projects Management, Change Management, Policy Development, Customer Engagement, Customer Service Experience, Process Improvement, Quality Management, Quality Planning, Coaching/Mentoring, Training & Staff Development, People Management, Team Leadership Performance, Team Building/Motivation, Frontline Staff Management, Group Facilitation & Engagement, Diversity, Verbal & Written Communication, Presentation, Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Visio, Project, Outlook)