Dean Smith

Background

About Dean Smith

Senior IT Program Manager | PMP | Bachelor of Science in IT with specialization in Project Management Dean Smith, PMP has over 26 years’ experience in Information Technology, Project Delivery and Voice & Data Engineering. He currently specializes in high visibility, high risk technology infrastructure projects that include Cloud Transformations, Telecommunications, SDWAN/WAN/LAN, IP Telephony, Trading and Turrets Systems, Voice Recording Platforms and Compliance Monitoring foundations. Dean has a strong record of successful project delivery and is recognized as an innovative, results-focused project leader with a passion for technology and people. Recent IT Projects Delivered on-time and within budget: o $2.1M Trader Voice and Voice Recording Transitions (Private Cloud to SaaS) o $1.0M Voice Archival and Data Lake Project o $8.1M Delivery & Cloud Transformation of Global Trader Voice Services (GTVS) o $3.8M AMER, EMEA, APAC Trader Voice Systems Upgrades o $2.1M Digital Security, Information Protection Program o $5.5M AMER, EMEA, APAC Voice Recording Systems Upgrade Project o $880K Trader Voice Security Improvements Expertise: IT Program Management, IT Project Management, Agile & Waterfall Project Lifecycles and Methodologies, Scrum, Kanban, XP, FDD, Disciplined Agile (DA), SAFe, DevOps, ITIL, ITSM Project Management Office, Project Documentation Specialist, Resource Planning RFPs, Contracts, Operating Agreements, Service Level Agreements, IT Director, IT Consultant, IT Leader and Manager Specialties: Trading Telephony Systems, Voice Recording Platforms, Unified Communications,IP Telephony, IVRs BT IP Trade, Redbox, IPC, Cloud9 British Telecom ITS Turret System, NICE Voice Recording Systems, Telecom Design and Delivery, PSTN SDWAN/WAN/LAN, Routing and Switching Windows Server Technologies (former MCSE) Azure, AWS, Service Now, Zendesk, APIs, Node, React, PHP, Wordpress Twilio TwiML, Plivo PHLO, SSML (SSML speech synthesis powered by Amazon Polly) Also Cloud Transformations, SaaS, IaaS, PaaS, Cloud-hosted, Private Cloud, Single tenant, Multi-tenant and B2B Voice Analytics, Communications Monitoring & Trade Surveillance Data Retention, Legal Hold, Data Loss Prevention, Voice Archival and Data Lake Cloud Storage Tiering greenstar technology - Website: Dean is the Principal Consultant for greenstar technology that provides Technology Program and Project Management Consulting for company's across North America and based in The Woodlands, TX.