Dean Stewart

Background

About Dean Stewart

I am a Professional I.T. Support Analyst. I make your I.T. users more productive AND happier. I have years of practical experience supporting end-users directly, in Enterprise-scale environments, with all manner of I.T. issues. Read on to find out how I achieve this. Key Aptitudes and Areas of Interest - A-grade interpersonal skills - a natural ability to establish a rapport with every kind of user, regardless of background - clear, evenly-paced diction - analytic listening - what is the user really saying- structured questioning to rapidly capture relevant information - an ability to express a complex situation from the user's point of view Strong analytic skills combine with a broad general knowledge of I.T. to produce advanced troubleshooting capabilities. A disciplined, methodical approach to problem solving. Sensible work-arounds which enable users to continue working productively, whilst the remedial work is in-progress. Prioritisation according to impact to the business. Well thought-through solutions which are resilient. Constantly looking for new ways of doing things, to increase efficiency and to improve the service experience for the user. Coaching users on how to minimise chances of a recurrence, or minimise impact in the event of a recurrence. Emphasis on collaboration, leveraging the strengths of each individual, for the benefit of the entire team.