Dean Wu

Background

About Dean Wu

Wen-Feng, Wu 0978-118-917| wenfeng0804@gmail.com WORK & LEADERSHIP EXPERIENCE Signify Taiwan LTD Nangang Dist, Taipei City Key Account Manager 2021-Current Employed Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Assistant Manager 2020 Schedule and coordinate meetings. Conduct employee performance reviews. Develop good customer relationships. Participate in recruitment and dismissal processes. Smooth out problems within the workplace. Address employee and customer concerns. Develop strategies for better workplace efficiency and goal achievement. Email and phone correspondence. Liaise between managers, customers and employees. Provide direction to staff. Achieved 122% sales target in 2020. Sales Supervisor 2019 Understand customer needs and offer solutions and support. Organize and coordinate sales representative’s schedules. Research potential leads from business directories, web searches, or digital resources Receive and report on all sales leads. Answer potential customer questions and follow-up call questions. Work with sales team when closing sales. Track weekly, monthly, and quarterly performance and sales metrics. Achieved 125% sales target in 2019. Sales Specialist 2017-2018 Coordinating the sales team and assisting with recruiting and training new hires. Providing product demonstrations to staff and clients, and taking the lead in resolving complaints. Analyzing sales team performance and scheduling training/refresher sessions accordingly. Conducting market research and sharing findings with the team. Working alongside the team to draw up strategies to increase customer base. Setting sales targets and implementing incentives. Providing accurate sales forecasts and allocating resources so targets are met. Managing a network of vendors and suppliers. Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example. Keeping up to date with advancements in marketing. Achieved 123% sales target in 2017and 2018.