Deanna Horton

Background

About Deanna Horton

Dynamic professional with over a decade of experience excelling in dual roles as Dockmaster and Office Manager within the maritime industry. Demonstrated ability to efficiently manage diverse responsibilities encompassing daily operations, administrative tasks, customer service, and project management. Skilled in overseeing marina operations, ensuring safety, and delivering exceptional service to clientele. Proficient in utilizing various software tools including Microsoft Word, Google Suite, Excel, Dockwa, QuickBooks, and Watch Captain. Certified Public Pool Manager by Suffolk County and trained in Basic Life Support (BLS).**Experience:** Duel Role: Dockmaster & Office Manager Brick Cove Marina July 2012 - Present - Oversee all aspects of marina operations including berthing, boat storage, and ensuring safe arrivals and departures- Coordinate with staff to ensure timely completion of maintenance tasks and maintain cleanliness and safety standards- Manage administrative duties such as contract creation, reservations, billing, and providing top-notch customer service- Direct management of marina store including inventory sourcing, apparel design, POS integration, and sales- Supervise social media coordinator, IT department, and on-site tennis court operations including children's sports clinics and aftercare programs- Managed on-site rental homes and served as a concierge for guests- Assume project management responsibilities for renovations and ground improvements- Key contributor to organizing and executing successful community and private events.**Skills:**- Operations Management - Customer Service - Administrative Support - Project Management - Inventory Management - Social Media Coordination - Event Planning - Microsoft Word, Excel, Google Suite - Dockwa, QuickBooks, Watch Captain - Certified Public Pool Manager (Suffolk County)- Basic Life Support (BLS) Certified