Deanna Mitchell

Background

About Deanna Mitchell

Passionate about providing customer service excellence with integrity, empathy, with focusing on building and maintaining positive customer relationships and experiences. With over two years of experience as an Automotive Customer Account Representative at Cleveland-Cliffs, I manage all aspects of the order flow process for steel manufacturing, from project creation to final delivery. I oversee customer accounts, solicit price inquiries, quote prices, input orders, and expedite material through our production facilities. I also provide day-to-day front-line customer support and verify and audit manufacturing order details. I have a strong background in customer service, hospitality, and food and beverage operations, with 30+ years of experience in various recreational, corporate, private, and manufacturing settings. I have multiple certifications, including ServSafe CPFM, Serve Safe, and Tips. I have been recognized by Ford Motor Company for my leadership and for going above and beyond in my previous roles. I am passionate about delivering high-quality service, ensuring customer satisfaction, and contributing to the success of my team and organization.