Deanna Skvarla

Background

About Deanna Skvarla

With over ten years of experience in workforce management, I am a seasoned lead who can analyze and create optimal staffing plans and schedules for customer operations teams. I have a proven track record of working with contact centers, coaching agents, and troubleshooting issues in the insurance and financial technology industries.At Affirm, I led the workforce management team and used Zoom, Asana and Slack to communicate and collaborate with stakeholders, manage projects, and monitor performance. I contributed to the growth and efficiency of Affirm's customer operations by aligning the workforce with the demand, ensuring service level agreements, and reducing costs. I am passionate about delivering exceptional customer service and empowering teams to achieve their goals.