Debashis Behera

Background

About Debashis Behera

I am a dedicated professional with a proven track record in Inside Sales, Customer Support, and CRM management. Currently, I am contributing to Netcom Learning as part of the Inside Sales team while also managing customer support functions. My role involves driving sales initiatives, enhancing customer experiences, and maintaining CRM systems to ensure seamless with lead distribution to sales team.Previously, I worked with Tech Mahindra supporting Amazon, where I excelled as a Customer Support Specialist and Subject Matter Expert. In this capacity, I managed complex customer inquiries, provided expert guidance to my team, and played a key role in delivering high-quality support to Amazon’s clients.My expertise spans:Inside Sales: Developing and executing strategies to generate new business and maintain strong client relationships.Customer Support: Offering comprehensive support, resolving issues efficiently, and ensuring client satisfaction.CRM Management: Overseeing and optimizing CRM systems to enhance data accuracy and process efficiency.Lead Auditing and Cleanup: Conducting thorough audits and maintaining high-quality lead management.I am passionate about leveraging my skills to drive sales success, improve customer experiences, and streamline operations. My diverse background equips me to tackle challenges effectively and contribute to organizational growth.