Seniority
Staff
Department
Operations
Location
Bengaluru
Industry
Retail
Company size
86K
Contact information
Reveal Debashree's email and phone
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d•••••••@tescoplc.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Debashree Roy
JOB PROFILE Objective: To secure a job in the industry where the knowledge acquired over the past few years from the academic and professional facility can be utilized for the organization’s growth. Professional Summary 6.9 yrs of experience Worked as voice process handling and handling escalations calls Have been on the front end in handling calls Handling calls for the Technical process of HP Managing calls for IPG Printers for HP Resolving Queries for customers on technical front. Acting as second level in resolving customer queries. Managing the C-SAT for all the calls Handling all calls within the AHT. Worked with HP process all through out Ensure all calls are in a timely manner and SLA requirement for TAT accuracy Ensure compliance with client policies and procedures Preparing calls trends report, feasibility report for calls resolution Has received the Best Performer award in the Year 2009 for maintaining the C-SAT Wipro BPO
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