Debayan Das

Background

About Debayan Das

IT Professional over 5+ years experience #ITIL V3 certified, CCNA networking & switching trained, Qualys vulnerability assessment training completed, Comptia security plus certification training completed.>Work on major and critical incident, experienced on handling various incidents during on/off business hours.>Work on multiple -(Incident, Problem, Change, Vulnerability, Event, An Internal & External IT Policy management). I create plan for change management and execute them without any failure.> Attending weekly meeting with stakeholders, vendor to ensure that meet the client expectations in order to more improving productivity, IT services, delivery on time, maintain the SLA.>Work on problem management by maintaining the SLA within a time and creating RCA for any critical issue which are impacted to users during business hours and providing day to day report to client.>I was working under a major project CCTNS ( govt of India) as a technical support staff, I was responsible for end to end support in aspect of all technical issues which used to occurred during using the web application.>Work on vulnerability management, create a plan for running a scan on client infrastructure to generate scan report and making a plan for further remediation for all those impacted/vulnerable hosts by assisting remediation team, following up with remediation team to get day to day update and notify to client POC accordingly.#Good knowledge in various tools like RDMS,ACA-Aponix security tools,I- manage, Service-now.ConnetWise, SIEM tool for logs analysis, Rapid 7, spectrum for network devices monitoring."Very positive manner & well behave, good understanding in IT industry, willing to work in any challenging environment, create goals for team, leading team management, accountable to my work".