Debbie Broughton

Background

About Debbie Broughton

I am an experienced Telecom Business Analyst with a passion for project management, service implementation, billing reconciliation and process improvement. I am also adept with assisting customers with service procurement and contract management. I am a problem-solver with strong analytic skills and leadership experience. Key Accomplishments: • Effectively communicated telecommunications’ project scope, schedule and budget with county and state government customers. • Project managed implementations of telecommunications services which generated $30.5M in revenue over a five-year term. • Exceeded customer deadlines and service level agreements which resulted in project completion two months ahead of schedule. • Successfully coordinated project to correct company billing records of several Federal Government customers which led to the recovery of more than $600K in revenue. KEY COMPETENCIES Enterprise Project Management, Troubleshooting, Billing Reconciliation, Federal State and Local contracts, Team Development and Leadership, Implementation,Client Services