Debbie Fraser

Background

About Debbie Fraser

Service-minded specialist and strategist with broad scope of experience in financial office environment. Keen ability to assess ineffective areas of customer service and proposing effective improvements. Expertise in customer loyalty, relationship, and value management. While my on-the-job experience has afforded me a well-rounded skill set, including first-rate analytical and communication skills, I EXCEL at: • Enhanced business and client service delivery through targeted communication. • Built brand awareness, promoted product benefits, and developed the product's overall marketing ability. • Guided on-boarding, training and coaching of products and services offered and created staff schedules. • Evaluated difficult situations, handling exceptions, and making quick decisions for service needs and team growth • Adopted, designed, and fulfilled industry best practice initiatives, resulting in creation of effective and efficient SOPs. • Consistently challenged conventional wisdom through initiation and execution of change management strategy, to include redesign of current infrastructure that establish and integrate upgrades and workflow optimization.