Debbie Hill

Background

About Debbie Hill

SKILL BASE & EXPERIENCE • Communication: Effective verbal, written, and interpersonal communication abilities with a wide range of people, customer service (face to face, online, telephone) • Teamwork: Ability to collaborate and work well with colleagues, clients, external providers, attending and contributing to team meetings. Supporting, training and coaching staff, supervision of small staff team, deputising in absence of line manager. • Problem-solving: Analytical thinking to overcome challenges • Adaptability: Flexibility in handling changing priorities • Time management: Prioritising tasks and meeting deadlines efficiently, diary and appointment planning • Attention to detail: High level of accuracy and care taken to complete tasks to high standards • Self-motivation/self starter: Ability to take initiative and work independently • Technical abilities: Quick to learn new / in house systems experience to date includes; CRM, IAPTUS, PCMIS, COHORT, CANVA, Sales force, Charity Log, Teams, Zoom, Word, Outlook, Power point, Excel (database) Microsoft 365 • Administrative: monitoring & documenting staff sickness, creating HR new starter packs, updating staff databases, uploading incoming referrals, creating & maintaining client confidential files, running reports, conducting audits, reviewing and managing waiting lists. • Creativity: Photography, Videography, Website design & editing, promotion on social media • Knowledge: Clinical & Medical terminology, completing & recording patient observations, needs based assessments, risk assessment & safety planning • NHS (8yrs) Social Housing (4.8yrs) Charity (5yrs) Mental Health (8yrs) Freelance Photography/Creative Design/Videography/Website management (10 yrs) PERSONAL ATTRIBUTES • Non-judgemental, Naturally empathic, Active listener, Compassionate, Supportive, Reliable, Enhanced communication skills