Debdeep Chatterjee

Background

About Debdeep Chatterjee

With over 14 years of experience in operations, sales, and customer service, I am a customer service team lead at PTS Consulting Services, a leading provider of business solutions and services. I lead and manage a cross-functional team to strategize and operationalize business plans, achieve financial targets, and deliver high-quality service to clients across various domains, such as insurance, electronics, and medical equipment. My core competencies include vendor management, quality assurance, quality management, audit performance, and insight sales. I collaborate with customers to understand their needs, goals, and requirements, and translate them into actionable plans. I provide training and support to customers to ensure they understand how to use the product effectively and achieve desired outcomes. I build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance. I address customer issues and concerns in a timely and effective manner, working closely with internal teams to find solutions. I also conduct weekly business reviews with clients, explaining the challenges and opportunities, and formulating SOPs, KPIs, and KPAs for smooth business operations. My mission is to drive customer satisfaction and retention, as well as business growth and profitability, at PTS Consulting Services.