Debesh Banerjee
Change and Release Manager at Ibm
Based in Bengaluru, India
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Seniority
Manager
Department
Information Technology
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
345K
Contact information
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d•••••••@ibm.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Debesh Banerjee
12+ years of overall experience in IT and ITeS industry 8+ years of relevant experience in IT Service Management Extensive experience on following Service Transition processes – E2E change management process E2E release management process Equipped with working knowledge on following Service Transition & Service Operations processes – Configuration Management Problem Management Incident Management Hands-on experience on following Continual Service Improvement processes – Identify and manage CSF and KPIs Identify improvement areas and recommend solutions Track and close implementation with proper training and handover Manage monthly and emergency security patch installations Global MS and UNIX server patching process Create, define and manage SOPs Ensure adherence to organization policies Drive improvement projects Creating and delivering training content
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