Debjani Mitra

Background

About Debjani Mitra

Consultant of ITSM technology professional with more than 11+ Years of experience helping clients in public and private sectors in Canada, Latin America, Europe and Asia solve complex business & technology issues, transform their businesses through the effective and efficient use of reliable reliable technology * Solid experience in leading large technology transformation delivery * BMC ITSM | OSS | Service Assurance Solutions architecting & Design.* Business Systems Analysis.* Large projects RFP handling, proposals.* Service Delivery & Operations Management.* Consultative Business Development.* Experience in the BMC Tools including BMC Remedy, BMC Analytics, CMDB, Atrium Integrator, ITSM concepts and Service Now using Oracle and SQL server databases on the back-end.* Experience in Remedy & Service Now ITSM Applications: Incident Management, Problem Management, Change Management, SLA and Custom Applications and integrations using ARS platform.* Experience in configuring, maintaining, and customizing ITSM 9.x, 8.x,7.5 / 7.x / 6.0 / 5.5 * Service Now applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management, and Procurement.* Experience in developing the business reports using Business Objects, and BMC Analytics.* Designing and developing change requirements, schedule planning, build and configure the release, fit for purpose testing, acceptance, roll-out planning, communication, preparation and training, distribution & deployment.* Extensive experience in process design activities used to design ITSM solutions. Support workshops and create supporting ITSM deliverables (process flow diagrams, RACI diagrams, process guides, etc.) as required.