Debora de Oliveira

Background

About Debora de Oliveira

I am a motivated, committed and reliable professional with over 11 years of experience providing effective solutions for excellent customer service and administrative support. I stand out for proposing changes and improvements in internal processes to facilitate effective workflow. I am also recognized for offering simple solutions to complex problems. I have a deep ability to work under pressure, meet deadlines, and learn quickly. I am an analytical professional, able to understand and adjust work procedures, seeking maximum efficiency in long-term results. One of my main characteristics is the attention to detail and the sense of urgency. I'm looking for an opportunity to connect my extensive administrative experience to new challenges. KEY EXPERIENCES AND STRENGTH: • Strong experience providing a wide range of administrative and support tasks to the team to facilitate the daily workflow. • Strong ability to verify completed work for accuracy and correct any identified errors. • Great customer service skill, promoting an exceptional customer experience through an excellent relationship. • Proven ability to handle queries and complaints friendly and effective, including face-to-face, telephone or email support. • Experience in financial processes such as accounts payable and receivable, bank reconciliations, issuance of invoices, expense control and budget control. • Experience purchasing office supplies, inventory control and cost reduction. • Strong performance managing files, documents, information and updating data. • Significant performance developing management reports and forms to internal controls and decision-making processes. • Ability to identify and implement improvements in internal systems, to optimize processes. • Experience in staff training and skills to enforce internal rules and procedures. • Active participation in the development of procedures, manuals and internal policies.