Deborah Aspoas

Background

About Deborah Aspoas

Hello, I am Deborah Aspoas, an accomplished and proactive Customer Experience Professional with proven expertise in leading cross-functional teams to deliver multimillion-dollar customer experience systems within complex environments. I am highly skilled in supervising timely execution of the project, identifying potential risks and removing anticipated obstacles. I am accomplished in all aspects of quality assurance from hiring personnel to designing test approaches and from mentoring junior staff to creating automation frameworks bringing greater efficiency to the quality process. I’m a passionate team player with a collaborative leadership style and bring with me over 15 years of project management expertise and excellence, working for recognised brands including Massmart, MultiChoice, Blue Label and others. I have a proven history of expertise in card acquiring and VAS (selling of airtime, data, electricity, gaming, and bill payments. I will add strong value to your organisation by bringing: First class strategic and, analytical abilities to provide executive-level leadership for various projects in design, testing and execution by streamlining the process and thereby reducing the turn-around time. Strong credentials in the areas of end-to-end programme management, project framework development, execution, governance, finance, KPI reporting, business development, customer support and acquisition strategies. Proficiency to recognised the root cause in the system and processes that cause client dissatisfaction and to re-organise the system on a priority basis to make it user friendly. Outstanding business and financial acumen with a forward-looking approach and dedication to improve employee engagement strategies driving high levels of performance. Interpersonal dexterity and executive influencing skills with ability to build and nurtures strong relationships with stakeholders. My area of expertise includes: Programme Management, Strategic Business Development, Quality Assurance, Client Acquisition Strategy, Strategy and Implementation, Teamwork and Capability Building, Customer Experience Management, Process Redesign / Change, Customer Support, Continuous Improvement, Stakeholder Engagement, People Leadership and Development. Feel free to email me at deborah@insight4u.co.za or call me at 084 1522