Deborah Berner

Background

About Deborah Berner

Growth-minded, collaborative, successful operations professional with keen attention to detail and a passion for utilizing data to influence my ability to make strong business decisions, and an ability to thrive amid change in a fast paced environment. Promoted from Customer Service representative to various departments gaining knowledge of all aspects of the company and honing analytical and reporting skills in office and virtual work environments. Counselled senior leadership of key KPI performance and business risks providing proactive solutions to ensure department and company goals are exceeded. Easily able to convert large data sets into reports for Directors, Senior Managers and supervisors using SQL, VBA, Excel, and Google Sheets. Successfully led, developed, prepared, and conducted focus groups and training, providing analysis and insights to executive leadership. Enthusiastic about learning new skills and ensuring existing skills such as Nice IEX, Verint, and HTML are always enhanced. Eager to continue learning and developing current and new skills in Workforce Management and analytical positions.