Deborah Blake

Background

About Deborah Blake

I have been working in technical support for over 20 years, and I am now planning a transition. Although successful in my technical career, I have realized the aspects of my work I find most rewarding are all in customer service-related functions- Solid foundation in technical support skills: As a customer service representative for video and internet repair, I have been responsible for a number of technical functions, including troubleshooting, coordinating dispatch of field technicians, and conducting informal trainings for new team members. A quick learner of complex technological concepts and communication issues, I am eager to broaden these competencies- Dynamic communication style: I am adept in building relationships, consensus and a shared sense of purpose. I am known for my ability to quickly establish trust with team members, resolve issues and motivate others into action- Experience in customer service: A constant throughout my customer service career has been my passion for resolving complex or escalated issues. Comfortable and experienced providing risk management assessments and achieving customer satisfaction, I have received received several Ruby Awards for exceeding performance goals. I'm currently seeking opportunities combining all of my skills in the hospitality and nonprofit sectors, so if you'd like to work together, feel free to connect via LinkedIn or contact me directly at dablake63@gmail.com! Specialties- Team building - Technical and Analytical Problem-Solving - Risk Management Analysis - Team Training and Development - Dispatch Coordination - Performance and development - People Management - Employee Relations & Welfare